Spotlight on: Jacob Mercer. Restoration Senior Project Manager.

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Welcome to the first Above & Beyond newsletter of 2022! We strongly believe that our most important asset is people.  To start the year, we have an interview with Jacob, our Restoration Senior Project Manager. We did a short interview with him because we want our community to know who visits their properties and get to know him better. What …

Core values: The heart of Above & Beyond.

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Read further in this blog entry by Tania, Customer Care & Office Operations Manager, about our core values. What they mean to us and how they reflect on our everyday actions. 

Above & Beyond: Building Dreams

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Janet T. found Above & Beyond searching on the web. Checked out our work and decided to contact us through our webpage. She had a dream: making her kitchen an enjoyable place to spend time in. She provided Above & Beyond with some pictures of her idea. Troy, our Project Manager along with John, company owner, visited Janet’s place. They …

What to look for in a contractor: Trust + expertise.

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By the end of 2020, we received a job from one of the Third Party Administrators (TPA) we work with. When we receive a job of this sort, we have several clients: The TPA needs to approve the scope of work we provide, then the Insurance company, and finally we need to coordinate with the homeowner. Each of these stages …

With a little help from my friends: the first time filing a damage claim? Please allow us to help.

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Sometimes, we receive jobs that require an extra bit of care. We met Terri and Noland per a referral from one of our trusted partners. In an initial call, Alex, our Customer Service Supervisor called the homeowners. She found out that there was water damage in the bathroom, and they would be filing a claim with their insurance. We followed …