When we start a new job, a whole path lies ahead. We understand that our client has expectations since on many occasions our clients have never been through an insurance claim process or a water/ mold/ fire emergency.
We would like to share the story of Josh B. One of our recent clients.
The story began when a vendor untapped the wrong line for the washing machine for our client. There was a leak causing damage on the floor and base shoe of some areas of the property.
Our client was kindly referred to us by one of our partners advising that the vendor would be handling the situation through their insurance company.
Through all the process of the vendor filing the claim, we consistently communicated with our client to let him know #WeCare and be alert for when he needed our services. When it was the time, we provided the appropriate estimates, first for Remediation, and due to the trust from Josh, then Build Back. Because Josh is a proactive, cooperative client, the project ran smoothly. He reached out to our team, letting us know his concerns, and we managed to take care of all of them, adjusting to his needs.
Our Restoration field team was on point when it was necessary to dry out and do the Remediation, gathering all kinds of information for the insurance company. Remediation is crucial to be completed before moving into the Build Back, so we ensured that everything was completed successfully. In the Build back portion of the job, the damaged carpet was replaced, and our team completed the base shoe, paint, and final details. The result was an entirely satisfied client, as he wrote:
5 Star job. We were very happy with the work done by Above and Beyond. We were particularly pleased with the quick response from the emergency remediation team of Britany and Britany on the day of the flood. The pictures that they took of the moisture readings were both professional and very helpful in dealing with the insurance company. We were also happy with the work done by Kevin who did the carpentry work. He was very pleasant to work with, and the finished product blends perfectly in with the original trim work. It looks like the damage never happened.
While we hope that we never face another flooding incident in the future, we rest easy knowing that Above and Beyond is available to help.
When we say #WeCare, we mean it. We always try to explain the insurance claim process to our clients providing all the available information to them and their insurance adjusters. We do this because we understand that by facilitating the work of our partners and clients and by having consistent communication, we make this kind of stories happen.
We understand that together, we do more.
In case you or any of your clients need assistance with Water/Mold/Fire Restoration and Build Back claims, let our team know. We will be glad to help: firstname.lastname@example.org